Help Center

Frequently Asked Questions

General Questions

What are the shipping times for your products?

Do you ship all over the world?

Where do we ship your product from?

Do you provide product tracking information?

I received a damaged item. What can I do?

Do you have a refund policy?

How soft is the brush?

How long does the battery last?

Is it safe for children?

Are there different sizes for the brush?

How do I clean the EmiSmile Brush?

Can I use it if I have braces?

How to Introduce the EmiSmile Brush

How to Change the Brush Head

Things to Know Upon Receiving your EmiSmile Brush

EmiSmile Brush Vibrations per Minute, and What that Means?

Can We Use Any Toothpaste?