Return Policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

Please note that the return shipping is the responsibility of the customer. 

To start a return, you may contact us at We will let you know if your return is accepted, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Please contact us at for any questions.

We take matters of hygiene and safety seriously. Like other dental brands, EmiSmile does not allow returns of opened items for the safety of our customers.
If you have any questions or concerns, please reach out to us.

If you have any issues with your EmiSmile, we will ask you to email a short video to help troubleshoot a solution.  If the EmiSmile Brush is defective after review, we will send you a replacement.  Any defect on EmiSmile Brush after 45 days will not be replaced.

Shipping Damages
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make it right.

Please let us know if you would prefer to exchange the item, so we can expedite the process. 

Once we’ve received and inspected your return, you’ll be automatically refunded on your original payment method.

We Are Here To Help 
We want the best experience for both you and your child, so if you need anything, just ask. ❤️